Ageing Well in Bromley

engagement image

In 2018, the CCG worked with Bromley Council to develop a strategy to enable people to age well in Bromley.   

To inform what needed to be in the strategy and what our engagement approach with the wider community should be, we held a workshop with 18 members of our Patient Advisory Group.  Read the workshop outcome report.

Their views were used to inform an engagement plan which targeted the groups we needed to hear from.  We also tested a public survey with them and incorporated their views.

The engagement focused on finding out how people would meet these four outcomes:

  • Outcome Statement 1: I socialise, participate and make my own choices
  • Outcome Statement 2: I feel healthy and can get the health and care service I need when I need it
  • Outcome Statement 3:  My home meets my aspirations and needs.
  • Outcome Statement 4:   I am safe and I feel safe and I trust people around me

A two month engagement process was undertaken which included a survey and many face to face sessions in the community with the target audience and a public meeting. We also collected equalities data. Mid-way through the process, we reviewed where feedback was coming in from and proactively targeted further groups (those representing BAME communities in particular) to ensure we captured their views. We targeted a range of groups including Bromley Breatheasy group, Asian Cultural Association, Age UK fitness classes and community art groups. We also attended a range of care homes and assisted living facilities, as well as community hubs such as the Bertha James day centre. We also held an open meeting at the Civic Centre on 24 August to gather views which was attended by 70 individuals.

The outreach engagement was supported by AGE UK and other community groups and included visiting befriending groups, armchair exercise sessions, Asian cultural society, cafes and libraries, men in sheds project, day centres, community centres and lunch clubs. 

Further engagement

    • 743 residents completed the survey
    • Over 500 residents at outreach events
    • 70 residents attended the open meeting  

An update on the engagement was taken to the Health and Wellbeing Board in November 2018 which is available on the Council website.

Following the end of the engagement process, we held co-design groups involving members of the public to review the outcomes, test any assumptions and agree the next steps.  As a result we now have a portfolio of projects co-designed with communities, providers and voluntary sector partners that will form the basis of strategy deliverables.   Examples include: 


  • Joint approach to make sure there is widely available information about information, activities, benefits, community groups and services under the Ageing Well banner; which is constantly managed and updated.
  • Using ‘pop-up’ shop fronts in our town centres for regular information and advice sessions.
  • The development of a ‘Community Connectors’ project that will train local volunteers to be the first ports of call for local signposting to services and identifying people in their community who may benefit from extra support.
  • Bromley Well services regularly being available at health service locations.
  • A joint approach to how we work in partnership with residential homes and nursing homes in the borough.
  • Delivering two new Health and Wellbeing centres in the borough which will include targeted health interventions, day care services and activities for older people.
  • Encouraging people who have helped us to design the strategy to continue to develop ideas and hold us to account for what we deliver through regular involvement (co-delivery) and an annual Ageing Well in Bromley Conference


NHS Bromley CCG, Global House, 10 Station Approach, Bromley, BR2 7EH

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