Patient privacy and information

Information governance

Having accurate information about patients and the care they receive is vital for modern healthcare organisations to achieve high quality care. We have processes in place that aim to safeguard patient confidentiality and maintain data security, and that help our staff to monitor the quality of services.

Why do we collect information about you?

In the course of our roles, there may be instances where we collect information about you to help us respond to your queries or access specialist services. We may keep your information in hardcopy format and/or electronically.

The records may include identifiable details about you, such as your name and address. They may also contain more sensitive information about your health and also information such as outcomes of needs assessments.

This page explains how we use any information you give to us, and the ways we protect your privacy.

Data Protection Act

Under the Data Protection Act 2018, we have a legal duty to protect any information we collect about you. We will only use your information for the purpose we have described and we will not pass on your details to any third party or government department unless you give us permission to do so. We use leading technologies to safeguard your data, and keep strict security standards to prevent any unauthorised access to it.

Comments and questions

If you send us a query, asking for information, we may need to contact other organisations to find that information. If your question is technical, we may need to pass it to our Information Communication Technology Department. We do not pass on any of your personal information when dealing with your enquiry, unless you have given us permission to do so.

Using our website

Session cookies: Cookies are pieces of data created when you visit a website. The cookies our site use are called session cookies, which means that your preferences are stored temporarily while you move around the site. You can set your computer not to accept cookies. However, if you do, you may not be able to use some of our website features because we need to record your preferences to give you the information you need during your visit.

Session cookies are deleted when you leave the site. They do not contain any personal information about you, and do not hold any information about which sites you visited before.

Log files

Log files allow us to record visitors' use of the site. They enable us to make changes to the layout of the site and to the information in it, based on the way that visitors move around it. Log files do not contain any personal information or information about which other sites you have visited.

What happens when I link to another site?

Our website contains links to other websites, including those of NHS trusts, government departments and of other organisations such as charities. This privacy policy applies only to our site, so you should always be aware when you are moving to another site, and read the privacy statement of any website that collects personal information. We do not pass on any personal information you have given us to any other site.

Changes to this privacy policy

If this privacy policy changes in any way, we will update this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

Our full list of policies is available at:

NHS Bromley CCG, Global House, 10 Station Approach, Bromley, BR2 7EH

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