Having accurate information about patients and the care they receive is vital for modern healthcare organisations to achieve high quality care. We have processes in place that aim to safeguard patient confidentiality and maintain data security, and that help our staff to monitor the quality of services.
In the course of our roles, there may be instances where we collect information about you to help us respond to your queries or access specialist services. We may keep your information in hardcopy format and/or electronically.
The records may include identifiable details about you, such as your name and address. They may also contain more sensitive information about your health and also information such as outcomes of needs assessments.
This page explains how we use any information you give to us, and the ways we protect your privacy.
Under the Data Protection Act 2018, we have a legal duty to protect any information we collect about you. We will only use your information for the purpose we have described and we will not pass on your details to any third party or government department unless you give us permission to do so. We use leading technologies to safeguard your data, and keep strict security standards to prevent any unauthorised access to it.
If you send us a query, asking for information, we may need to contact other organisations to find that information. If your question is technical, we may need to pass it to our Information Communication Technology Department. We do not pass on any of your personal information when dealing with your enquiry, unless you have given us permission to do so.
Session cookies: Cookies are pieces of data created when you visit a website. The cookies our site use are called session cookies, which means that your preferences are stored temporarily while you move around the site. You can set your computer not to accept cookies. However, if you do, you may not be able to use some of our website features because we need to record your preferences to give you the information you need during your visit.
Session cookies are deleted when you leave the site. They do not contain any personal information about you, and do not hold any information about which sites you visited before.
Log files allow us to record visitors' use of the site. They enable us to make changes to the layout of the site and to the information in it, based on the way that visitors move around it. Log files do not contain any personal information or information about which other sites you have visited.
Our full list of policies is available at: https://www.bromleyccg.nhs.uk/policies.htm.