Patient involvement is very important to us and we need your support to help shape health services in our borough. Everyone can play an active part in the decisions made about their healthcare in Bromley and have the opportunity to be a driving force behind improvement and change.
As more and more people use and rely on our health services in Bromley, we need to think about how we ensure we provide excellent healthcare for local people. You can help us with this work.
Our patient advisory group (PAG) members are influential and instrumental in our work. We value their contribution and views and they are always our first port of call when we are seeking a public or patient opinion. You can get involved as much or as little as you like and help to influence real change in Bromley services.
When you join we will send you a copy of our PAG welcome pack which describes the CCG and how patients have a voice in our decision making. It also provides information on the support we will provide to enable you to get involved and a copy of our expenses policy.
We always have exciting opportunities to get involved coming up. Some examples of programmes our PAG members have been involved in are:
We are really keen to also hear from young people in Bromley. Getting involved in your local NHS not only means you are helping to improve services for people your own age, but the commitment to your local community could also help with job or university applications. We are doing some exciting work with young people on our emotional and mental wellbeing services and this work will continue in 2018.
If you would like to find out more, please get in touch: BROCCG.PatientQuery@nhs.net or call Dave on 0203 930 0100
We can provide materials in other languages, easy read and arrange for an interpreter or signer to be available at meetings to support everyone to participate.
Please click here to sign up today!
What do our PAG Members say?
"As part of the PAG I feel that I represent the voice of many other members of the public, right from the start of a service redesign through to the procurement and delivery of a new service".
"As a member of PAG I have contributed to several debates including the new integrated care networks, and I am now involved with another PAG member in the development of a computerised patient care record, available to all the services caring for an individual, with necessary safeguards and limitations including arrangements for patients’ consent. I have joined a quality visit to the urgent care centre at the PRUH. I attend meetings of the CCG’s governing body when possible and have asked questions about a variety of topics including orthopaedic services, mental health spending, handling of conflicts of interest and the disclosure of data on emergency readmissions and death rates at the Princess Royal University Hospital. I have always felt that the CCG is open and transparent, more so than health boards and authorities in the past, and takes into account the contribution of members of the public. The more members of the public are involved in the NHS and informed about it the more likely are services to be responsive and accountable and high quality. The NHS is owned and paid for by the public and we are its customers. I would urge people to join the PAG and make an input".
"All in all it has been a productive year which has seen Parent Carers/Patient Advisers included in helping to shape health services for children and young people in Bromley in a meaningful and productive way. We look forward to continue to work with the CCG in the coming months including the transformation of Children and Young People's Emotional Wellbeing and Mental Health services".
"One of the projects I have been involved in this year was the cardiology procurement. There were four PAG members providing a patient view. The aim was to deliver more diagnostic testing for cardiology conditions in GP practices rather than hospital. I had a very positive experience and everything I said, even if it was difficult for the CCG to hear was taken on board and I felt listened to throughout the process. The unanimous decision of the group was to make a different decision to the one I had selected, and despite that, I felt that my thoughts had been taken into consideration. Although I couldn’t attend the initial meeting, the project manager met me and went through everything. They provided me with all of the information and resources that I needed to be involved fully”.
'The CCG board members convey commitment and enthusiasm for engaging with the PAG. Unlike some other NHS organisations with whom I have dealings, they clearly take engagement with patients seriously. With the pressure on NHS resources this is understandable but patients are not just clients, they are also a resource'.
"I have found that members of the PAG are treated with respect and any views or comments are gladly received. New members are always being sought for those who feel like they can give the time to this valuable, yet voluntary work".
"I believe that the continued pressures on our health services mean that now, more than ever, I need to get involved to ensure that services continue to meet our needs".