Our vision for engaging

Our values

Our organisational values set out our commitment to public and patient involvement and participation and run through everything that we do. These are:

  • We prioritise patients in every decision we make

All our developments are reviewed for clinical quality, access and impact on patients.

  • We listen and learn

We use mechanisms such as our Patient Advisory Group to engage broadly across the spectrum of potential changes and the priorities of local people, and we engage with relevant groups on specific interventions.

  • We are evidence based

All our schemes are tested against national best practice, benchmarking, and where most innovative a structured pilot period, to ensure the maximum benefit follows investment.

  • We are open and transparent

We are committed to being open and transparent in all that we do.   Our Governing Body meets in public and is well attended by local people and partners.   We also hold a question and answer public session prior to these meetings and post responses to other questions received on our website.   We strictly follow guidance on declaration of conflicts of interest.

  • We are inclusive

We seek out opportunities to engage with seldom heard communities, including settled gypsy travellers, minority ethnic groups and teenagers.

  • We strive for improvements

Our outcome ambitions set out a major scale of improvement, which seeks to ensure that we are better than average for all measures of performance, and in the upper quartile for many.

We also have a set of guiding principles for our public engagement work. These are:

  • Engagement is intrinsic to everything we do.
  • Development and use of our patient advisory group.
  • Sustain our strong relationships with partners and the voluntary sector, including Healthwatch Bromley and Community Links Bromley.
  • Ensure our standards and process for engaging the public and patients are used by all our staff

Our commitment to effective two-way engagement with the public and patients is reflected at Governing Body level with a public involvement lead lay representative, and the Chair of Healthwatch. Dr Andrew Parson, Chair of the CCG is the clinical lead for public engagement.  Our Governing Body receive a comprehensive report every six months on public engagement activity undertaken to meet our statutory duties and our future plans.

All papers and proposals that are submitted to high level committees in the have to report on what public engagement (where applicable) has taken place or what is needed.  

We see effective engagement as everyone’s role within the CCG with expert advice and support provided by the communications and engagement team. It is intrinsic to everything we do.  

We also work across south east London with other CCGs, local authorities and providers to respond to challenges that we all face.   This is important for the successful delivery of the South east London five-year Sustainability and Transformation Plan (STP).

Equality and diversity

As a commissioner we are committed to eliminating discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We aim to commission accessible services, delivered in a way that respects the needs of each individual and does not exclude anyone.

We integrate equality and diversity into our policy development, service delivery and employment practices through our equality objectives, which are:

  • reducing inequalities in core commissioning business
  • ensuring our staff are empowered, engaged and well supported
  • improving access to healthcare for vulnerable groups

Find out more in our equality and diversity section.

NHS Bromley CCG, Global House, 10 Station Approach, Bromley, BR2 7EH

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