PAG: training and development

When a resident joins our PAG, we send them a comprehensive Welcome Pack so they understand how the group works. The pack includes a welcome from our Clinical Chair, information about the CCG, how we support PAG members, how to claim out of pocket expenses and how we use personal data. Upon registration, PAG members are also invited to meet the team, or to have a discussion over the phone if they have any further questions.

We have also produced a Patient Participation Group (PPG) toolkit to support practice based engagement..

Many of our PAG members are part of procurement panels to provide a patient perspective on decision making for new providers of care.  They work alongside subject matter experts such as finance, quality and safeguarding, to score bids and take part in moderation discussions before new contracts are awarded.  Their involvement ensures we have the patient voice in this critical decision making process.   To support our PAG members to contribute fully, we invite them to a procurement briefing, which includes training on the computer package we use to manage our procurements and how to score bids.

We encourage PAG members to undertake associated training by colleagues such as NHS England, and share all patient participation training and workshops with the group. A number of PAG members have undertaken training including:

  • Improving how the NHS communicates with patients and the public
  • Coaching or mentoring for Patient and Public Voice Partners (PPV)
  • Enter and View (clinical sites)

We are particularly pleased to hear when PAG members go on to other PPV roles within the wider south east London health system. This has included being part of south east London wide procurements and being part of programmes that cover our Sustainability and Transformation Partnership (STP) footprint..

Throughout the year, we hold a number of networking events locally to bring together the PAG, PPG, and CCG staff in order to formally reflect on what we have achieved, what we can improve on, and priorities going forward.

NHS England ran courses in London for patient and public voice partner training and a number of Bromley people attended this training.  An evaluation of this training is available here.

NHS Bromley CCG, Global House, 10 Station Approach, Bromley, BR2 7EH

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