Procurement of Community Health Services

NHS Bromley Clinical Commissioning Group is pleased to announce that following a thorough and extensive procurement process, Bromley Healthcare has been awarded three new contracts to provide community health services in Bromley.  These new contracts will commence in December 2017 and run for five years, with an option to extend for a further two years.   The contracts cover community health services for children and adults, services to help people live as healthily and independently at home as possible, GP out of hours services and support for patients discharged from hospital.

The procurement process provided an excellent opportunity for patients, clinicians and managers to test out what community services patients required and how they are delivered.   The CCG used this information to develop innovative models of joined up care that will better meet the needs of our growing population, many of whom have complex health conditions.  

Dr Andrew Parson, Clinical Chair of NHS Bromley CCG said, “This is the largest procurement of health services we have ever undertaken in Bromley.  It has been a thorough and robust process with the ultimate aim of delivering improved care for our patients.  I am particularly pleased that services for children and young people will be more joined up and provided from easy to access locations such as children’s centres, schools and at home, there will be more focus on early intervention and prevention and the children’s community nursing team will be operating seven days a week from 8am to 10pm with telephone advice available outside these hours.

“The procurement has involved extensive market engagement with potential providers, engagement with the public to inform what was required and the development of detailed service specifications and models of care.  I have been overwhelmed by the professionalism and commitment shown by the many staff and partners involved in the process who all worked hard to get this right for our patients.  I would also like to pay credit to the staff at Bromley Healthcare who continued to provide good quality care throughout the procurement process”.

Dr Angela Bhan, Chief Officer of NHS Bromley CCG  said, “When we first embarked on the procurement of community health services, we knew that it would be an intensive process involving many partners, patients and staff.  We also knew it gave us a great opportunity to make a difference to the health  care provided to our patients, who can expect to see improvements such as reduced waiting times, improved access to care in the community and better support to live independently and avoid going into hospital.   I look forward to continuing our positive working relationship with Bromley Healthcare and am confident they will rise to the challenge of delivering the new contracts and our new models of care. 

“I would also like to thank all the patients, including young people, who shared their views on community services and helped to shape and inform our plans.    We listened to what they told us and have made sure that these services will meet their needs.   I would like to thank in particular the patient representatives who were part of the decision making process and joined up to 25 other evaluators on the procurement panels.   They gave up a huge amount of time on a voluntary basis and their input continues to be incredibly valuable”.

Jacqui Scott, Chief Executive of Bromley Healthcare said “Following a comprehensive and demanding procurement process we are delighted to be awarded the new contracts to provide community health services in Bromley.  The Bromley GP Alliance has been integral in the development of our new models of care and I look forward to working closely with them and all local providers in delivering the new contracts.

“I would also like to pay tribute to our staff for their continued hard work and commitment during this process.  Patient satisfaction (measured through the NHS Friends and Family test results) has remained consistently high, often being the highest across London and nationally in the top four.    

“Building upon this robust platform, developed over the last six years,  we look forward to delivering the new contracts and continuing  to develop our services to deliver the best possible care for all patients and carers within the community“.

The procurement process was split into three service lots.  These were for (i) children and young people, (ii) adult services and (iii) rapid response and transfer of care services.   The new contracts for these services commence in December 2017.   Over the next five months, the CCG and Bromley Healthcare will ensure that the new models of care and improved services are put in place ready for the start of the new contracts. 

Further information

A presentation on the procurement was given at the July Governing Body meeting, which you can download here.  

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