Working with local partners

It has never been more important to work with partners and we have a strong track record of having effective partnerships on our engagement work.  We work very closely with:

  • Healthwatch Bromley
  • Community Links Bromley and local voluntary sector organisations
  • Our local provider services, who gather information on patient experience and also involve patients in service improvements.

We also commission a Maternity Services Liaison Committee known as Bromley Maternity Voices which includes and is chaired by patient representatives. The group influence and inform our plans for maternity services and has been recognised nationally as an example of good practice in maternity services involvement.   You can read their latest annual report here.

In 2015, we established the Bromley Communications and Engagement Network which is chaired by Healthwatch.  The Network meets every two months and is made up of people working in local statutory organisations who have a responsibility for engaging with local communities.   The Network is sponsored by the Bromley Health and Wellbeing Board.   The Network enables local organisations in Bromley to work together and share plans and outcomes from public engagement.  This avoids duplication and enables us to gather more views from different communities, groups and patients to inform our commissioning work.

Hear from our partners:

Healthwatch Bromley supported Bromley CCG’s engagement programme around the current podiatry provision in the borough. A survey jointly produced by the current provider and Bromley CCG was the key tool in engaging the people of Bromley. Healthwatch held a focus group focusing on three specific areas: ease of registration for podiatry treatment, clinic locations and access to services, and recommendations for improvements. A total of 127 service users were engaged, with Healthwatch independently analysing their responses. Healthwatch felt that the whole engagement process was comprehensive, and enabled positive outcomes for the people of Bromley, with a specific focus on preventative treatment.”

Stephanie Wood, Engagement Manager, Healthwatch Bromley

Bromley Maternity Voices is increasingly asked to share our experiences at a national level to demonstrate co-production between service users and health professionals. The support we receive from Bromley CCG has been key to this and was recognised in January when Bromley CCG received an ‘outstanding’ rating from NHS England for its work to engage with the public.

Visit the maternity section of the website to find out more, including Bromley Maternity Voices annual report.

Laura James, chair of Bromley Maternity Voices  2016-2017

"The CCG commissioned us to engage with groups and communities who are seldom heard.  The aim was to enable them to influence a range of planned improvements including a review of some mental health services, plans for improving care across Bromley as part of the Our Healthier South East London programme and a review of blood testing services. We know that the CCG is committed to ensuring every voice is heard, but also understands the challenges of reaching people who do not engage with local services.  The outcomes of this work have influenced plans for future services”.

Folake Segun, Director of Healthwatch Bromley (2017)

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