Your experiences of local healthcare

Give us your feedback

Your feedback is important. Use this form to give us feedback on local healthcare services, or of using this website. Please do not include sensitive medical details. If your concern is of a sensitive nature, please call us on 0203 930 0100.

We review all patient experience information, including complaints collected by our providers, as required through their contracts.  This is done through our Clinical Quality Review Groups and Quality Assurance Committee.  Healthwatch is represented on these committees and also share their quarterly patient experience reports so that we can assess if there are any particular trends appearing in regard to patient experience.  A regular report is produced and is used to help evaluate how services are performing and to establish any areas where we need to concentrate as commissioners to ensure that services are meeting the needs of patients. We assess what is going well and what needs to improve.  We welcome good and bad stories. All your feedback will help us see Bromley’s NHS be the best it can be.

If you would like more information about how we monitor our providers to engage and involve patients, you can read about it in our Annual Engagement Reports.

If you would like to make a complaint about a particular service you have received from a provider, the best idea is to contact the health provider first – for example, the hospital or GP practice where the problem has occurred. They will want to do everything they can to resolve the issue for you. If you are not satisfied with their response, there is a formal way to complain that we can help you with.

Find out more information about making complaints including the contact information for services we commission. 

 

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Downloads

pdfHow to complain (0.07 MB)

NHS Bromley CCG, Beckenham Beacon, 379 Croydon Road, Beckenham, BR3 3QL

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